First of all, we have to put the problem and for unfair game behavior led to distinguish from the account locked:

The purpose of the made this thread is because in the BBS often can see account locked, they are at a loss and because, I thought I was being titles and help the person, actually don't need not worry, sometimes for us IP detection too trival, this is because their security token have a function, is that if you don't change the IP your account, then you as long as in the first input security token. Of course, this can be in the account to repair the option to "land all need verification code". By a spit slot, sometimes in the school play, let me play home new change a code, let my feeling why Campbell, so I just turn the page will have found this email mailbox

Because change in your account is locked and IP, your mailbox will receive an email (if not went to turn the dustbin)

Due to suspicious activity, the Battle.net account [your Battlenet account ] has been locked. To restore access to this account, please follow these steps:

Step 1: Secure Your Computer

In the event that your computer has been infected with malicious software such as a keylogger or trojan, simply changing your password may not deter future attacks without first ensuring that your computer is free from these programs. Please visit our Account Security website to learn how to secure your computer from unauthorized access.

Step 2: Secure Your E-mail Account

After you have secured your computer, please create a new password for your e-mail account since it may also be compromised. Be sure to check your e-mail filters and rules and look for any e-mail forwarding rules that you did not create. For more information on securing your e-mail account, visit this Support page.

Step 3: Choose a New Password

You must change your password in order to resume using this Battle.net account. Please click this link to choose a new password:

https://us.battle.net/account/support/password-reset.html

Note that your former password no longer grants access to Battle.net account management, World of Warcraft, or any other login-protected Battle.net account service.

　　If you still have questions or concerns after following the steps above, feel free to contact Customer Support at:http://us.battle.net/support/en/article/contactbilling

　　Sincerely,

The Battle.net Account Team

Online Privacy Policy
1.Reset password website:https://us.battle.net/account/support/password-reset.html
2.The customer service website:http://us.battle.net/support/en/article/contactbilling

Enter the password reset page, you will see the following interface, blizzard will be very false ask you a "Cannot logon your account?"

Completed choose continue, if you binding security mobile phone [not security token], can appear this step, or skip, in empty places of safety information received fill in you safe information

After check any security problems, because involves personal privacy, this not to map the fill out can then enter a new password, repeat input, completed

After completion, BLZ and will give you an email "E-mail indeed as expected is free "

Hello [name],

　　This is an automated notification regarding the recent change(s) made to your Battle.net account:

　　Your password has recently been modified through the Account Management website.

　　*** If you made this password change, please disregard this notification.

　　However, if you did NOT make any changes to your password, we recommend you visit the account recovery page as soon as possible, as your account may have been compromised.

　　For more information, visit our Support site.

　　Sincerely,

　　The Battle.net Account Team

　　Online Privacy Policy

　　
If you forget your safe qustion you have to choose the second qustion,and you have to apply for customer service:

Choose your game: